Welcome to the automation of the travel voucher reimbursement process for the Department of Veterans Affairs. My name is Brandon Feder, and I'm the National Sales Manager for the Department of Veterans Affairs with Notable Solution. The current process for submitting and being reimbursed for travel within the VA requires the veteran or beneficiary to fill out a paper form with their home address and travel dates. This form is then submitted to a clerk at the VA Medical Center. The travel voucher clerk will review the paper form and use the Vista beneficiary travel package to calculate the amount owed to the veteran based on eligibility and distance traveled. Once the veteran reviews the amount owed, they will sign the form and go to the cashier at the medical center for payment. The cashier can submit payment electronically or with cash in hand. At the end of the day, the cashier totals all payments made and enters that one number into the VA financial management system. Unfortunately, entering just one number poses a problem in terms of auditability. It is difficult to determine which vouchers have been paid out to the veteran and the individual amounts owed and processed. Additionally, since this process is paper-based, capturing the information on the form requires manual indexing, adding extra work and decreasing efficiency. To address these issues, we want to automate this process using an enterprise capture tool called NSI Mobile. This tool allows for the capture of digital content images, such as taking a picture with your device, and accessing information stored in your home directory. NSI Mobile is available for both iOS and Android devices. By utilizing this tool, we can streamline the travel voucher reimbursement process. All the information filled out on the electronic form can be saved as data points within the workflow. This...
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Va travel reimbursement Form: What You Should Know
How to Submit VA Claim for Benefit Reimbursement by Phone To send your claim using the Veterans Benefits Administration (VBA) phone system to VA Medical Center (MC), call the number below and ask to speak to an Access Agent: Monday-Friday, 8 a.m. — 5 p.m. CT. (M-F, 8 a.m. — 5 p.m.) Note: If you are submitting VA Travel Reimbursement by TTY, please follow the instructions below. When using the phone system, answer the call with the number provided on the VA form 103427. To save your voice mail message, select the answer button on the TTY. Answer the phone by typing or entering the digits to determine the correct phone number. The call will be immediately returned. You are not required to provide your name. If a recording is made of your call you will be charged for the cost of the recording. If your phone does not automatically dial 9-1-1, you may use the “9-1-1” option on both the phone and the keypad after you have entered the correct number. If your phone does not automatically dial 9-1-1, select the appropriate option and call back at 9-1-1. In the 9-1-1 area code, dial the telephone number closest to the VA hospital. If your phone does not have a “9-1-1” option, choose “Local 10.” When calling from a mobile phone, you will be advised that it is calling from the “9-1-1” number. If you are unsure of the nearest hospital to the one you are calling, you can call the “9-1-1” number on the telephone. To ensure accurate billing, please verify the details and verify the 9-1-1 area code shown on your phone. During any recorded call the customer and the Access Agent do not have to talk at the same time.
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